Carers

If you are a carer, you might find it difficult to access our services without extra support.

If you identify yourself as a carer, our staff will try to offer you:

  1. Home visits and/or telephone appointments if caring responsibilities mean you cannot leave the person you care for at home or bring them with you to the surgery.
  2. Flexibility or priority on appointment times where possible.
  3. Support for the person you care for in the waiting room or a private area if you need to bring them to the surgery but would like an appointment in private.
  4. Information about local carers support services which may be able to arrange transport and/or sitting services to help you leave home to attend the surgery.
  5. Telephone ordering for prescriptions where possible.
  6. An annual health check and a flu jab.
  7. Information about your right to a Carers’ Assessment of your own needs as a carer.
  8. Advice on safer lifting and other aspects of providing care such as medication.
  9. Discussing with you what you would like us to do in the event of you or the person you care for having a medical or another emergency.

In some cases, caring roles are full time and very demanding. We would like to support you in your caring role where we can. We will avoid making assumptions about the amount of care you wish to take on.

Caring should not be at the expense of your own health and wellbeing. Please tell us how your caring role is affecting you and if you have any support needs.

We will try to help you by:

  • Respecting your privacy and confidentiality and conducting conversations of a personal nature in private.
  • Discussing the benefits of appropriate information sharing with patients who need or may in future need care from a relative or friend.
  • Providing you with information about the condition and needs of the person you care for, such as the effects of medication, where that person gives consent.
  • Always listening to and respecting the information you give us about your caring role and the needs of the person you care for.
  • Providing you with general information about health conditions when you ask for it when we do not have consent from the person you care for to share their personal information.

There is a wealth of information on NHS Choices about carers and caring. Below are some links to the site that we hope you will find useful.

Caring for a parent
Watch this video about caring for a parent at home.

Telling people
Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you’re a Carer is important so they understand and can support you.

Taking a break
Caring for someone can be a full-time job, but it’s essential that you take time out for yourself too. Read our guide to accessing breaks and respite.

Housing and carers
Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home?

Benefits for carers
Directing carers to the benefits that can help them in their caring role

Benefits for the person you care for
Advice and information on helping the person you look after getting the benefits that they are entitled to.

Death and benefits
How your benefits may be affected by the death of the person you look after and what happens to their benefits

Managing someone’s legal affairs
Advice for when carers find they have to take over the legal affairs of the person they are looking after

Other benefits
Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring

Personal and household finance
Advice on keeping a tight rein on household and personal finance for carers

Social fund

Tax credits
Information on claiming tax credits and whether you might be eligible.

Carers
Birmingham CrossCity CCG’s Website has a Carer’s

The website will also provide access to the links below as well as providing other useful contact information to support you and your health and wellbeing.

Area Website Address Telephone Number
Birmingham Birmingham Carers Centre
www.birminghamcarerscentre.org.uk
0121 448 7088
Birmingham Birmingham Carers Association
www.b-c-a.org.uk
0121 675 8176
Solihull Carers
www.solihullcarers.org
0121 788 1143

Access During COVID-19

 
Due to the current Coronavirus COVID 19 Situation, the practice is operating differently. Bordesley Green Surgery is still here for you, but how you access our services has changed due to COVID-19. If you are feeling unwell or if you have any health symptoms that you are worried about, please call us to make an appointment on 0121 7661335. We are open and fully operational, but we can no longer see walk-in patients without an appointment. However we would like to assure you that we are still here to look after you and we will arrange the best care according to your health needs.
 
If you need to see a doctor or clinician face to face then this will be arranged for you. Please be aware this may be at a different local practice.
 
If you need medical advice, please call between 9am-10am and book a call back. This will likely be a phone call or a video call during practice opening hours between 9am and 6:30pm.
 
If you have a pre-booked face to face consultation please ensure you:

· Arrive wearing a face covering.
· Use the hand sanitiser provided.
· Try to maintain a 2 metre social distance from other patients.
· Try to limit the amount of time you spend in the surgery by not arriving more than 5 minutes before you appointment. If you arrive early – you may be asked to wait in the car to maintain social distancing and minimum contact with other patients.
· Attend alone, or with only 1 carer/parent as necessary.
 
What to expect when you arrive:
· Your temperature will be taken on arrival.
· Clinicians may be wearing scrubs, PPE (Personal Protection Equipment) such as Visor, Mask, Gloves and Apron. This is for the safety of you and our staff, please do not be alarmed by this.
· To reduce the risk of cross contamination we have locked our public toilets. Please try to refrain from asking the receptionist to use the toilet unless absolutely necessary.
 
Local people must also book a test immediately if they have any of the main symptoms of coronavirus. They are:
· A high temperature
· A new, continuous cough
· Loss or change in sense of smell or taste
 
If they have any of these symptoms, they can book a COVID-19 test by calling 119 or online at: http://nhs.uk/coronavirus