Stour Access Triage
Telephone Triage System
For all appointment/ telephone consultations patients are advised to ring between 09:00 am – 10:30 am Mon-Fri and leave a message for a Clinician to ring back for a telephone consultation.
Appointments are offered for same or any other day at the patient’s convenience during morning and evening sessions with the doctor or nurse as required.
Any calls received out of these times will be put on next days call back list unless in an emergency.
For more information about the Stour Access System please ask for a leaflet at the desk.
Appointments times for the doctors are normally 10 minutes and Nurses/HCA 15 minute appointment slot. To help us with availability please remember to cancel your appointment if it is no longer required, this will then giving us extra capacity to offer others. Patients who frequently fail to attend will receive a letter from the practice and may be removed if they continue to waste valuable appointment time.
We prefer children under 16 years of age to be accompanied by a parent or guardian. The practice offers chaperoning service provided by the practice staff during the consultation. Patients attending on their own may ask for a chaperone to be provided during a consultation with the doctor or practice nurse.
Book Appointments Online
To book an appointment online please click on the button below to login to Patient Access.Login to Patient Access
Should you require telephone advice from a doctor please book a telephone consultation.
If you require a chaperone for any consultation, please make this clear to the reception staff at the time of booking your appointment. Arrangements can be made to ensure that a chaperone is present during the consultation. Our chaperones are fully trained.
Patients or their representatives should call the surgery preferably before 10:30 am. Please realise that if a patient can attend the surgery, there is specialised equipment plus a full support service. This would obviously not be available in the home environment. Please note home visits are usually reserved for terminally ill and housebound patients, however, any patients in genuine need of a home visit will not be refused.