Stour Access Triage

Telephone Triage System

For all appointment/ telephone consultations patients are advised to ring between 09:00 am – 10:30 am Mon-Fri and leave a message for a Clinician to ring back for a telephone consultation.

Appointments are offered for same or any other day at the patient’s convenience during morning and evening sessions with the doctor or nurse as required.

Any calls received out of these times will be put on next days call back list unless in an emergency.

For more information about the Stour Access System please ask for a leaflet at the desk.

Appointments times for the doctors are normally 10 minutes and Nurses/HCA 15 minute appointment slot. To help us with availability please remember to cancel your appointment if it is no longer required, this will then giving us extra capacity to offer others. Patients who frequently fail to attend will receive a letter from the practice and may be removed if they continue to waste valuable appointment time.

We prefer children under 16 years of age to be accompanied by a parent or guardian.  The practice offers chaperoning service provided by the practice staff during the consultation. Patients attending on their own may ask for a chaperone to be provided during a consultation with the doctor or practice nurse.

Book Appointments Online

To book an appointment online please click on the button below to login to Patient Access.

Login to Patient Access

Telephone Advice

Should you require telephone advice from a doctor please book a telephone consultation.


If you require a chaperone for any consultation, please make this clear to the reception staff at the time of booking your appointment. Arrangements can be made to ensure that a chaperone is present during the consultation. Our chaperones are fully trained.

Home Visits

Patients or their representatives should call the surgery preferably before 10:30 am. Please realise that if a patient can attend the surgery, there is specialised equipment plus a full support service. This would obviously not be available in the home environment. Please note home visits are usually reserved for terminally ill and housebound patients, however, any patients in genuine need of a home visit will not be refused.

Access During COVID-19

Due to the current Coronavirus COVID 19 Situation, the practice is operating differently. Bordesley Green Surgery is still here for you, but how you access our services has changed due to COVID-19. If you are feeling unwell or if you have any health symptoms that you are worried about, please call us to make an appointment on 0121 7661335. We are open and fully operational, but we can no longer see walk-in patients without an appointment. However we would like to assure you that we are still here to look after you and we will arrange the best care according to your health needs.
If you need to see a doctor or clinician face to face then this will be arranged for you. Please be aware this may be at a different local practice.
If you need medical advice, please call between 9am-10am and book a call back. This will likely be a phone call or a video call during practice opening hours between 9am and 6:30pm.
If you have a pre-booked face to face consultation please ensure you:

· Arrive wearing a face covering.
· Use the hand sanitiser provided.
· Try to maintain a 2 metre social distance from other patients.
· Try to limit the amount of time you spend in the surgery by not arriving more than 5 minutes before you appointment. If you arrive early – you may be asked to wait in the car to maintain social distancing and minimum contact with other patients.
· Attend alone, or with only 1 carer/parent as necessary.
What to expect when you arrive:
· Your temperature will be taken on arrival.
· Clinicians may be wearing scrubs, PPE (Personal Protection Equipment) such as Visor, Mask, Gloves and Apron. This is for the safety of you and our staff, please do not be alarmed by this.
· To reduce the risk of cross contamination we have locked our public toilets. Please try to refrain from asking the receptionist to use the toilet unless absolutely necessary.
Local people must also book a test immediately if they have any of the main symptoms of coronavirus. They are:
· A high temperature
· A new, continuous cough
· Loss or change in sense of smell or taste
If they have any of these symptoms, they can book a COVID-19 test by calling 119 or online at: